best practices for deploying generative AI in customer service

We're revealing the best practices Customer Success managers use to effectively implement generative AI in customer service automation.

AI strategy & transformation 11 min read

how generative AI is transforming customer service organizations

The rising cost of human-led support is a frustrating reality in customer service. Is generative AI customer service the answer?

AI strategy & transformation 6 min read

announcing ada’s new generative AI capabilities, and a new channel

New generative AI capabilities to automate more with less effort, power more complex use cases, and bring AI to new channels.

AI strategy & transformation 9 min read

knowledge base best practices for generative AI

Best practices for knowledge management to make the most out of generative AI for CX automation while ensuring it remains relevant, accurate, and safe.

AI strategy & transformation 8 min read

what CX leaders can and can't do with generative AI

While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.

AI strategy & transformation 9 min read

what personalized CX looks like in different industries

There's a key feature to powering personalization at scale. We'll show you it applies to customer goals and intents that vary widely depending on the industry.

AI strategy & transformation 6 min read

the importance of onboarding AI to CX organizations

CX leaders know they need to incorporate generative AI into their strategy, but are still be asking, “how do I even get started?” We got you covered.

AI strategy & transformation 4 min read

should you use ChatGPT in your CX organization?

Before jumping in and applying ChatGPT directly to your stack, there are important factors CX leaders need to consider when evaluating solutions.

AI strategy & transformation 7 min read

preparing your CX organization to adopt generative AI

You know you should be adopting generative AI in CX, but do you know how? Get practical tips and industry expertise that will get you started.

AI strategy & transformation 12 min read

the data is in: what automated interactions tell us about customer expectations in 2023

Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.

Agentic customer experience (ACX) 2 min read

how to build a chatbot persona and increase engagement

Data shows that when you customize your chatbot to your brand and give your bot a persona, you can increase customer engagement and reach a wider audience.

AI strategy & transformation 9 min read

is your brand ready for generative AI? here’s how CX leaders can prepare

Business leaders wrapping their heads around the impressive capabilities of ChatGPT are still wondering how LLMs can impact customer service.

New Research on AI for CX: What Consumers Want, What Enterprises Prioritize and Where the Gap is Growing