understanding the business implications of ChatGPT and large language models (LLMs)

With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.

AI strategy & transformation 9 min read

impactful ways to deploy conversational AI on your website

Ideas for impactful ways to deploy conversational AI to match your business’s unique customer journey.

Customer stories 6 min read

q&a with mike gozzo: ada's chief product officer

We sat down with Ada’s Chief Product Officer, Mike Gozzo, to get a deeper look at how a successful product is built to succeed in a crowded marketplace.

Customer stories Product updates & Ada news 10 min read

scaling developer workflows at ada

As Ada grew, developer workflows started to break. The Developer Automation and Deployment Engineering team was tasked with finding a solution that scales.

Customer stories 8 min read

3 themes pulled from a full year of conversations with CX leaders

As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.

Customer stories 15 min read

the people defining the CX careers of the future

New career paths are emerging on the heels of AI. We're profiling some of the top ACX Managers and CX leaders at the helm of an entire CX department.

AI strategy & transformation 12 min read

mitigating bias in algorithmic decision-making for an equitable AI-driven future

In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?

Customer stories 5 min read

Carta’s CRO talks about sales and the customer experience

Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

AI strategy & transformation 10 min read

multilingual AI: an ensemble approach

Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.

Customer stories 5 min read

the crossover between brand and customer experience

Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.

Customer stories Product updates & Ada news 6 min read

3 years of engineering at ada

In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.

Product updates & Ada news 5 min read

ada interact attendees on what’s next in CX

Hear what CX leaders who attended our first ever in-person Ada Interact have to say about what’s next in CX and how brands can prepare.

Ada and Medallia announce strategic partnership