See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.
Be where your customers are, and deliver personalized, always-on customer service across every channel.
Manage the rush during Black Friday, holiday sales, and beyond with a scalable AI agent that keeps customers happy and your support team stress-free.
Connect to your existing tools to offer tailored, timely support. Use customer data to segment and enhance every shopper's experience.
Assist customers around the clock in over 50 languages across chat, email, SMS, and more, ensuring a consistent experience wherever they shop.
“From a customer experience perspective, it truly feels like Glam Bot can listen to the customer and respond accordingly, which is a huge improvement in terms of quality.”
Handle returns, order tracking, and refunds with speed and accuracy. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
Help customers with inventory checks, size guides, and product FAQs.
Drive higher cart values by sharing rewards, sales, and coupon info.
Automate tracking, returns, and exchanges for a smoother shopping experience.
Assist customers with password resets, address changes, and more.
“With the AI agent taking away the questions that have high handle times but are totally self-serviceable using our APIs, we’ve seen a 400% reduction in customer inquiries over two years. That’s huge.”
From Shopify to Salesforce, Ada integrates seamlessly with your ecommerce tools, enabling you to deliver personalized support instantly.
Leverage real-time website behavior to trigger proactive support, guiding shoppers and addressing their needs before they even ask.
Track performance metrics across channels and uncover opportunities to improve with real-time insights.
Deliver tailored experiences and offers based on customer segment, region, and more.
“With Ada, we've seen cost savings and boosted our customer service to meet our high standards effectively.”
This year's five ACX Award winners arrived at the same habit from five different industries: treating an AI agent as an operation to staff, measure, and improve, rather than a product to install and leave alone.
