See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.
Deliver fast, tailored AI customer support that's built to grow with your SaaS business.
Resolve over 80% of inquiries with instant, accurate self-service.
Handle increasing ticket volumes without raising costs.
Use customer data to deliver personalized experiences that foster long-term loyalty.
“Ada’s AI agent is flexible. With Ada, we know the Automated Resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.”
Handle subscription changes, billing questions, and access issues. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
Simplify onboarding with step-by-step user guides.
Enable easy, secure self-service for account changes.
Convert free users, handle renewals, and recommend tailored upgrades.
Assist customers with password resets, address changes, and more.
“We saw impressive gains when implementing the scripted chatbot, but were blown away by the results of our generative AI agent. We are consistently updating our product to meet customer needs. We no longer have to rely on human intervention to address new customer inquiries that come through when we've updated our product.”
Support 50+ languages to connect with customers worldwide.
Connect with CRMs, product tools, and support systems to provide instant, personalized resolutions.
Provide timely, targeted support triggered by website behavior or account issues.
Provide targeted feedback to fine-tune your AI Agent’s behavior and improve how it handles future inquiries.
“We recognized that our customers needed support on demand, whenever and wherever it suited them. With that in mind, we expanded our support across chat, social platforms, and even WhatsApp, giving customers the flexibility to reach us through the channels most convenient for them.”
This year's five ACX Award winners arrived at the same habit from five different industries: treating an AI agent as an operation to staff, measure, and improve, rather than a product to install and leave alone.
