AI coaching: the key to smarter customer service automation

Discover the measurable impact AI coaching has on AI customer service.

AI strategy & transformation 10 min read

5 ways to start coaching your AI agent for optimal performance

The best AI agents aren’t the ones with the most data—they’re the ones that are coached on how to best use it.

AI strategy & transformation 11 min read

cost reduction in banking through AI: how automation is redefining efficiency

Banks can lower costs while improving service quality, making AI more than just a tool for efficiency—it’s a financial imperative.

AI strategy & transformation Customer service automation Customer stories 8 min read

crafting a smarter knowledge base: the key to AI customer service software that works

Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them.

Voice & omnichannel AI 12 min read

the three pillars of voice AI success: quality, customization, and adaptability

Like the best human employees, voice AI needs to continuously refine, adjust, and personalize interactions to meet evolving customer expectations.

AI strategy & transformation 21 min read

the ultimate guide to AI coaching for customer service

AI coaching transforms your AI agent into a proactive support expert. Learn how to train AI for better, faster, and smarter service.

Customer service automation 13 min read

enhancing digital banking with AI automation: the key to customer satisfaction

What truly drives satisfaction in banking? Autonomy, personalization, and trust.

Customer service automation 13 min read

prepare for 2025 tax season: improve customer service with AI

Worried about the influx of inquiries during tax season? Let’s talk about how you can be better prepared for the 2025 tax season.

AI strategy & transformation 12 min read

the future of digital banking: AI trends shaping 2025

Here are five key trends redefining digital banking in 2025, with AI at the forefront of this transformation.

AI strategy & transformation 10 min read

building an AI customer service strategy: lessons from industry leaders

In Ada’s most recent ACX framework webinar, we discuss what it takes to build a customer-centric AI strategy with monday.com.

AI strategy & transformation 17 min read

the transformative power of generative AI in banking: 5 industry-shaping benefits

Generative AI is empowering banks to finally deliver seamless, human-like interactions at scale. But how is this technology translating into real value?

Customer service automation 20 min read

the ultimate guide to conversational AI in banking

Conversational AI has moved past its experimental phase. It’s a proven tool to give digital banking an edge.

Ada and Medallia announce strategic partnership