Impact stories 6 min read

digital transformation: before, during, and after

How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?

Impact stories 6 min read

3 types of data for good CX decisions

We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.

Impact stories 6 min read

q&a with mike murchison: ada’s co-founder & CEO

We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.

Impact stories 5 min read

leveraging employee insights for customer care

We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.

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Impact stories 7 min read

creating tight alignment between sales and marketing

In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.

Impact stories 6 min read

tackling customer experience globally, remotely, and asynchronously

We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.