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7 min read How Medallia and Ada are closing the customer feedback loop for good
Feedback is only useful if you act fast. Ada and Medallia turn lagging insights into instant action and CX that keeps getting smarter.
AI customer service built for the pace of ecommerce
scale seamlessly through your busiest seasons
Manage the rush during Black Friday, holiday sales, and beyond with a scalable AI agent that keeps customers happy and your support team stress-free.
build loyalty with personalized service
Connect to your existing tools to offer tailored, timely support. Use customer data to segment and enhance every shopper's experience.
support global customers 24/7
Assist customers around the clock in over 50 languages across chat, email, SMS, and more, ensuring a consistent experience wherever they shop.
“From a customer experience perspective, it truly feels like Glam Bot can listen to the customer and respond accordingly, which is a huge improvement in terms of quality.”
Anna Prince
AI & Automation Strategy Manager, Customer Care at ipsy
Turn your SOPs into automated workflows with Playbooks
Handle returns, order tracking, and refunds with speed and accuracy. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
AI customer service solutions to elevate your ecommerce experience
product FAQs
Help customers with inventory checks, size guides, and product FAQs.
rewards and promotions
Drive higher cart values by sharing rewards, sales, and coupon info.
order management
Automate tracking, returns, and exchanges for a smoother shopping experience.
critical support
Assist customers with password resets, address changes, and more.
“With the AI agent taking away the questions that have high handle times but are totally self-serviceable using our APIs, we’ve seen a 400% reduction in customer inquiries over two years. That’s huge.”
Eric Carr
Senior Manager of CX and CS at iHerb
essential tools for ecommerce success
From Shopify to Salesforce, Ada integrates seamlessly with your ecommerce tools, enabling you to deliver personalized support instantly.
Leverage real-time website behavior to trigger proactive support, guiding shoppers and addressing their needs before they even ask.
Track performance metrics across channels and uncover opportunities to improve with real-time insights.
Deliver tailored experiences and offers based on customer segment, region, and more.
“With Ada, we've seen cost savings and boosted our customer service to meet our high standards effectively.”
Justin Michaud
Director of Customer Care at Life360
recognized leaders in ecommerce
Gartner
Emerging Market Quadrant Challenger
Deloitte
Technology Fast 500
Fast Company
Next Big Things in Tech
Forrester
Conversational AI Wave Challenger
