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7 min read How Medallia and Ada are closing the customer feedback loop for good
Feedback is only useful if you act fast. Ada and Medallia turn lagging insights into instant action and CX that keeps getting smarter.
AI customer service fine-tuned for financial services
secure and scalable
Resolve 80%+ of inquiries with an AI agent built to handle peak volumes while ensuring business compliance.
personalized and flexible
Integrate seamlessly with existing systems to leverage customer data for personalized and secure customer service.
available anytime, anywhere
Offer 24/7 multilingual support across channels, keeping customers connected to the answers they need.
“This strategic approach enables us to allocate resources effectively, maintain exceptional service quality, and remain focused on our mission to improve financial inclusion.”
Fara Remtulla
Chief Operations Officer at Brigit
Turn your SOPs into automated workflows with Playbooks
Automate workflows like PIN resets and card replacements, without compromising compliance. Playbooks help your AI agent resolve high-volume workflows with the same logic, precision, and policy adherence as your human team. Every step is executed exactly how you define it—no delays, no escalations.
AI customer service built to boost your bottom line
onboarding and education
Handle account setup, loan applications, and product updates efficiently with your AI agent.
account support
Provide customers with a secure, seamless way to update their account details anytime.
fraud prevention
Quickly resolve compromised cards and locked accounts.
self-serve banking
Enable customers to self-serve transfers, balance checks, and credit limits.
essential tools for 
financial services
Ensure compliance with global regulations like GDPR while protecting customer privacy through secure data handling and PII redaction.
Enhance your AI agent’s performance with precise feedback to improve future responses.
Equip your AI agent to handle complex queries accurately with detailed instructions and pre-crafted responses.
Track KPIs and uncover improvement opportunities across channels with built-in dashboards.
Securely authenticate users to enable tailored conversations and account actions.
recognized leaders in financial services
Gartner
Emerging Market Quadrant Challenger
Deloitte
Technology Fast 500
Fast Company
Next Big Things in Tech
Forrester
Conversational AI Wave Challenger
“Sidekick provided a level of operational leverage that we couldn't have achieved with traditional methods, and has given us the flexibility to focus on strategic growth initiatives while keeping our customer service top-notch.”
Ismail Ostrilski
Head of Operations at Epos Now
