Forrester: 2025 customer service predictions

2025 is just around the corner. Access Forrester’s Predictions Report now and start leading the next wave of customer experience innovation.

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The Future of Customer Service in 2025: Generative AI Trends and Insights

AI isn’t just transforming customer service—it’s redefining what’s possible. As businesses race to scale smarter, faster, and better, the appetite for automation is clear.

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The Future of Customer Service: Generative AI in 2025

Watch Ada and Microsoft for this exclusive webinar to explore the latest data and predictions on how AI is set to impact customer satisfaction, workforce dynamics, and operational efficiency.

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4 knowledge base improvements to accelerate the value of AI customer service

By optimizing your knowledge base, you’ll not only boost your Automated Resolution rate but also maximize cost savings, improve efficiency, and deliver better customer experiences.

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Understanding and preventing AI agent hallucinations

Discover how you can overcome hallucinations and create a more trustworthy AI agent for your customer service teams.

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How to master AI customer service across all channels

Dive into what exceptional omnichannel customer service looks like and how AI agents are best suited to help you deliver that.

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Analyst report: 3 trends shaping contact centers in 2024 and beyond

This Forrester report is your 3 step roadmap to leveraging AI agents as a strategic tool to modernize customer service.

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13 questions to ask before paying for Automated Resolutions

As more agent platforms are catching up and introducing Automated Resolutions, we put together a list of 13 essential questions to ask that can help you evaluate the ROI you can get from different AI Agent vendors.

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From human-first to AI-first customer service: Transforming businesses with AI labor and management

You’re likely seeing news about AI come up on your feed frequently – like that headline-grabber where AI technology is doing the work of 700 employees. It’s a story that both captivates attention and sparks debate, inspiring us to examine what’s next in the customer service landscape.

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3 Trends for AI-first Customer Service in 2024

It's not enough to integrate AI into your business in 2024. In a world where every company is becoming an AI company, you need insights you can trust to outperform the competition this year and beyond.