Not all AI customer service solutions are built to scale—and not every organization is ready to make the most of them. Too often, promising AI programs fall short because the foundation isn’t there: the right systems, processes, and internal support that set the stage for real success.

Before choosing the right AI customer service solution for enterprise scale, it’s important to understand where the organization is at now and if your efforts are better spent preparing or deploying.

This assessment helps you answer that question with clarity and chart the right course forward.

Who is this for

Customer service leaders who are interested in deploying an AI Customer Experience (ACX) program within their organization.

What’s inside

Answer 20 targeted questions to assess your readiness for AI customer service. Each response comes with a score—tally your total to see where you stand.

Beyond the score, this assessment reveals where friction may arise and what’s needed to move forward with confidence. It’s a practical tool to help you align your team, identify priority gaps, and work with your ACX partner to build a roadmap for long-term success.

Download the AI customer service readiness assessment now

And take the first step toward launching a program that drives measurable impact.