Guide

13 questions to ask before paying for Automated Resolutions

As more agent platforms are catching up and introducing Automated Resolutions, we put together a list of 13 essential questions to ask that can help you evaluate the ROI you can get from different AI Agent vendors.

Guide

Ada audit checklist

Here's the everything-you-need, ultimate audit checklist that will help your brand ensure a VIP experience for everyone.

Guide

Key AI customer service metrics leaders need to be tracking

All the information you need about tracking and measuring customer service success in an AI-first organization.

Guide

Introducing the Automated Customer Experience (ACX) department

Everything you need to know to prepare your support team for AI success.

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Guide

The generative AI toolkit for customer service leaders

Our generative AI experts have gathered clear and concise insights for you to understand and plan
for the shift to an AI-first model.

Guide

Guide to preventing, detecting, and correcting AI Agent hallucinations

Don't let AI hallucinations undermine your customer service. Get the insights you need to keep your AI Agents accurate, reliable and trustworthy.

Guide

Guide to Automated Resolutions: Customer service metric vs pricing tool

As more agent platforms catch up and start introducing their own versions of Automated Resolutions, we put together this guide to give you the tools you need to make informed decisions about how you’re measuring the success of AI-first customer service.

Guide

Understanding the privacy, data, and security risks of AI Agents

This guide dives into the biggest generative AI security risks to help you understand AI and privacy for customer service and get better at AI security risk assessment.