January 21, 2026

Ada and Medallia announce strategic partnership

Joint solution unites customer intelligence with agentic AI across voice, digital, surveys, and the contact center to elevate customer experiences

Read the news
Ada Support
Infographic

The high cost of voice

The high cost of voice

Phone is the most popular customer support channel, but it’s also the most expensive. Here’s how smart automation can help brands lower costs, increase self-service resolution, and improve CX.