March 26 | Ada + CMSWire Virtual Event

New Research on AI for CX: What Consumers Want, What Enterprises Prioritize and Where the Gap is Growing

Drawing on Ada's global 2026 survey, discover how consumer expectations for agentic CX are evolving and how businesses are navigating a rapidly maturing category.

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On-Demand

From human-first to AI-first customer service: Transforming businesses with AI labor and management

You’re likely seeing news about AI come up on your feed frequently – like that headline-grabber where AI technology is doing the work of 700 employees. It’s a story that both captivates attention and sparks debate, inspiring us to examine what’s next in the customer service landscape.

Watch an engaging 30-minute coffee break chat led by Ada's CEO, Mike Murchison, alongside a panel of esteemed C-Suite executives. Together, we'll delve into the evolving horizons of AI in customer service.

Key discussion points:

  • AI's bottom-line benefits: Explore the significant impact AI Agents have on reducing costs and boosting revenue.
  • The evolution of the customer service org: Discuss the emerging role of AI Managers and how they’re driving customer service teams towards innovation and efficiency.
  • Essentials for an AI-first customer service experience: Unpack the roadmap to integrating AI into your customer experience strategy.

Panel:

  • Jeff Epstein, Ex-CFO of Oracle, Operating Partner at Bessemer Venture Partners and board member of Twillio and Okta
  • Beka Swegman, Senior Vice President of Customer Success at Bark
  • Casey Woo, Founder of Operators Guild, Ex-CFO of Landing