Generative AI is taking the customer service world by storm, but there are important implications CS leaders need to consider before rushing to retrofit their existing tech stack.

Watch this roundtable webinar, join Mike Murchison (CEO & Co-Founder, Ada), Mike Gozzo (Chief Product Officer, Ada), and guest speaker Rowan Curran (AI/ML Analyst, Forrester) as they unpack the implications of generative AI on the strategy, people and technology powering your customer service organization.

With practical examples and a demonstration, attendees will walk away with a suite of tools to get started with generative AI.