March 26 | Ada + CMSWire Virtual Event

New Research on AI for CX: What Consumers Want, What Enterprises Prioritize and Where the Gap is Growing

Drawing on Ada's global 2026 survey, discover how consumer expectations for agentic CX are evolving and how businesses are navigating a rapidly maturing category.

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Ada Support
On-Demand

How to master AI customer service across all channels

Are you providing your customers with instant responses and a consistent experience across chat, phone, and email? Chances are, there's room for improvement.

It’s one thing to be available on multiple service channels — this is now a bare-minimum requirement — but it’s a whole other thing to offer a genuine omnichannel experience that meets customers expectations, 24/7.

Mike Gozzo, Chief Product & Technology Officer at Ada, and Walter Sledz, President or Revenue & Client Services at NinjaTraderdive, dive into what exceptional omnichannel customer service looks like and how AI agents are best suited to help you deliver that.

Tune in to this 45-minute webinar to explore:

  • The need for multi-channel support: How customer expectations are pushing businesses to invest in omnichannel experiences
  • Unlocking efficient and scalable omnichannel experiences: How AI agents can get you there without breaking a sweat
  • Real-world success stories: Gain insights from customers successfully using Ada’s AI Agent for omnichannel support