On-Demand

Assessing the total cost of ownership for building an AI Agent

Watch our webinar where we break down the key factors you need to consider for building vs. buying an AI Agent.

On-Demand

The Future of Customer Service: Generative AI in 2025

Watch Ada and Microsoft for this exclusive webinar to explore the latest data and predictions on how AI is set to impact customer satisfaction, workforce dynamics, and operational efficiency.

On-Demand

Understanding and preventing AI agent hallucinations

Discover how you can overcome hallucinations and create a more trustworthy AI agent for your customer service teams.

On-Demand

How to master AI customer service across all channels

Dive into what exceptional omnichannel customer service looks like and how AI agents are best suited to help you deliver that.

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On-Demand

From human-first to AI-first customer service: Transforming businesses with AI labor and management

You’re likely seeing news about AI come up on your feed frequently – like that headline-grabber where AI technology is doing the work of 700 employees. It’s a story that both captivates attention and sparks debate, inspiring us to examine what’s next in the customer service landscape.

On-Demand

How to leverage generative AI for customer service automation

Generative AI is taking the customer service world by storm, but there are important implications CS leaders need to consider before rushing to retrofit their existing tech stack.

On-Demand

The ChatGPT opportunity: Bringing generative AI to customer service

Join the discussion on how Large Language Models (LLMs) can be leveraged to more efficiently drive customer service resolutions.

On-Demand

How to interview AI Agents for customer service

Hiring an AI Agent is not the same as buying customer service automation software. The selection process should feel more like an interview rather than a simple comparison of price and product features. If you’re wondering about what that means and how to go about it, this is the webinar for you.