everyday examples of conversational AI

Examples of conversational AI you may be using in your day-to-day life across a variety of channels, platforms, and devices.

Developer & technical insights 10 min read

getting around the limitations of generative AI for customer service

There are challenges to building a chatbot for customer service that provides high quality conversations and resolutions. Find out how we overcome them.

AI strategy & transformation 13 min read

how human do we really want our AI bots to sound?

As AI chatbots become more advanced, should they sound just like us, or retain some bot-ness?

Customer service automation 16 min read

conversational AI for customer service: what it means and how it helps

Want to implement conversational AI for customer service? Read this guide to learn how conversational AI can help your customer service team.

AI strategy & transformation 16 min read

chatbots vs. conversational AI: what’s the difference?

Before you can determine if chatbots or conversational AI is best suited to your customer service needs, you have to understand the difference.

AI strategy & transformation 12 min read

why customer service leaders are sounding the alarm on containment rate and establishing new chatbot metrics

Here’s a look at why containment rate fails as an automation metric, and measures of success that can be tapped instead, such as automated resolutions.

Customer service automation 9 min read

real-world examples of generative AI for customer service

How is generative AI being used by real companies right now? Learn how top brands across industries are using generative AI for customer service.

Customer service automation 30 min read

the ultimate guide to generative AI for customer service

If you're in customer service, you're probably wondering what AI is, how it applies to customer service, and if it will take your job. We're here to help you separate the buzz from reality.

AI strategy & transformation 13 min read

what AI can’t do for customer service — and why it needs humans to coach it

AI can’t do customer service entirely on its own. Human customer service workers have to build new systems and overcome challenges to reap its benefits.

Developer & technical insights 9 min read

how we optimize our AI for automated resolutions

A new metric is now the North Star for customer support: Automated Resolutions. Here's how to optimize for it.

Product updates & Ada news 7 min read

ada interact 2023: bringing you closer to the future of AI customer service

Ada Interact is back, and this year we’re doubling down on AI-first CX.

Voice & omnichannel AI 21 min read

conversational AI best practices: voice automation for customer service

We dig into the main conversational AI best practices we teach our own clients regarding voice automation for customer service.

Ada and Medallia announce strategic partnership