ecommerce customer service software you need to improve the customer experience

Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.

why customer service companies need to supercharge off-the-shelf models

Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.

Agentic customer experience (ACX) 11 min read

top 7 Shopify apps you need for your ecommerce store

We've handpicked the top 7 Shopify apps for ecommerce to help you skip the guesswork.

Ada news & product updates AI strategy & transformation 21 min read

new webinar: from human-first to AI-first customer service

We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.

AI strategy & transformation 10 min read

why do customer service chatbots still suck?

Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.

AI strategy & transformation 14 min read

questions to ask before you onboard a conversational AI platform for customer service

Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.

Agentic customer experience (ACX) 11 min read

what is CSAT, and when (not) to use it

Learn how to use CSAT more strategically to grow your customer service goals and prepare for an AI-first world.

AI strategy & transformation 20 min read

the truth about free chatbots for customer service

Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.

AI strategy & transformation 11 min read

the anatomy of an AI agent

Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.

Agentic customer experience (ACX) 11 min read

top 5 SaaS customer service tips for 2024

Get this year's top tips for standing out in a crowded SaaS market and delivering the top-notch customer service.

AI strategy & transformation 12 min read

is customer data safe in a world run by AI agents?

How safe is customer data in a world run by AI agents? And what do companies need to do to protect it?

Agentic customer experience (ACX) 23 min read

the ultimate guide to call center automation

Should you automate your call center? Read on to understand how you can use call center automation to build a competitive advantage.

New Research on AI for CX: What Consumers Want, What Enterprises Prioritize and Where the Gap is Growing