why email is still the unsung hero of customer service

The businesses that embrace AI email support now will be the ones setting the standard for the future of customer experiences.

Developer & technical insights 8 min read

grounding and hallucinations in AI: taming the wild imagination of artificial intelligence

There’s no magic solution to eliminating hallucinations, but there are ways to circumvent them. Here's everything you need to know about grounding and AI hallucinations.

AI strategy & transformation 9 min read

AI hallucination examples: when artificial intelligence gets it wrong

Explore real-world examples of AI hallucinations, why they occur, and what's being done to address this challenge.

AI strategy & transformation Developer & technical insights 20 min read

the ultimate guide to understanding and mitigating generative AI hallucinations

Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.

Customer service automation Voice & omnichannel AI 9 min read

scaling customer service without increasing costs: the AI email advantage

Learn how you can scale support operations with AI email customer service — without the traditional constraints of human resources and rising costs.

AI strategy & transformation 10 min read

demystifying AI hallucinations: a comprehensive guide

AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.

Customer service automation Voice & omnichannel AI 13 min read

how to automate email for customer service

Ready to automate your customer service emails? Here are some things to consider.

AI strategy & transformation 9 min read

letting go of control in the era of AI agents

Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.

Customer service automation Voice & omnichannel AI 14 min read

revolutionize your customer service: 5 must-have email automation tools

Five email automation tools that can deliver personalized automated experiences, help you hit your CSAT goals, and cut costs.

Customer service automation Voice & omnichannel AI 21 min read

the ultimate guide to automate email responses for customer service

Automate email responses to supercharge your customer service and give agents time to work on strategic tasks.

Product updates & Ada news 7 min read

product launch: new capabilities to make your AI agent smarter, more trustworthy, and reason like your top performer

The future of CX automation is getting brighter and driving even better results. We recently covered this and more in our annual Spring product launch.

Customer service automation 12 min read

ecommerce customer service software you need to improve the customer experience

Here’s a breakdown of ecommerce customer service software that can simplify your job and help your brand stand out.

New Research on AI for CX: What Consumers Want, What Enterprises Prioritize and Where the Gap is Growing