AI strategy & transformation Developer & technical insights 20 min read the ultimate guide to understanding and mitigating generative AI hallucinations Why does AI hallucinate? Here's some clear and effective ways to prevent, detect, and correct AI hallucinations.
AI strategy & transformation 10 min read demystifying AI hallucinations: a comprehensive guide AI hallucinations aren’t an insurmountable obstacle, but rather an opportunity to continuously refine and enhance our AI systems.
AI strategy & transformation 9 min read letting go of control in the era of AI agents Despite the undeniable impact of AI, only 24% of customer service professionals currently using it. Here's why.
AI strategy & transformation 9 min read why customer service companies need to supercharge off-the-shelf models Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.
Product updates & Ada news AI strategy & transformation 21 min read new webinar: from human-first to AI-first customer service We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
AI strategy & transformation 10 min read why do customer service chatbots still suck? Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
AI strategy & transformation 14 min read questions to ask before you onboard a conversational AI platform for customer service Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.
AI strategy & transformation 20 min read the truth about free chatbots for customer service Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.
AI strategy & transformation 11 min read the anatomy of an AI agent Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.
AI strategy & transformation 12 min read is customer data safe in a world run by AI agents? How safe is customer data in a world run by AI agents? And what do companies need to do to protect it?
AI strategy & transformation 14 min read the biggest challenges left to tackle in customer service — and how AI can help As this year of impressive innovation comes to a close, it’s the perfect time to think about customer service challenges and opportunities.
AI strategy & transformation 12 min read the AI & operations playbook: how to take AI and apply it to the operations of the business CEO of the AI Exchange, Rachel Woods, walks through the playbook that they use for customers and internally, to optimize operations with AI.
