Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.
In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?
Building multilingual conversational AI is a challenging top priority for brands today. But limitations can be avoided by adopting an ensemble approach.
Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.
Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.
