From Pilot to Proven: Inside Philippine Airlines' Agentic CX Program
See how Philippine Airlines runs an Ada-powered AI agent across multiple languages and hear the business case that won over the board. Includes a live demo of a cancelled flight resolved on messaging.
Best practices for knowledge management to make the most out of generative AI for CX automation while ensuring it remains relevant, accurate, and safe.
While the potential for generative AI is fascinating, we asked experts within Ada how the tech can actually be implemented right now for customer service.
There's a key feature to powering personalization at scale. We'll show you it applies to customer goals and intents that vary widely depending on the industry.
Using data from +125 million automated interactions, we identified key customer behavior trends to help you prioritize CX investments and plan for 2023.
With the release of ChatGPT, the type and amount of work humans are expected to perform has fundamentally changed, transforming the world of business along with it.
In some ML applications, algorithmic bias can creep in — and it can quickly lead to unexpected outcomes. But how does it happen, and how can we avoid this?
