Financial Services
Blackhawk Network
Discover how Blackhawk Network used Ada to build a mature, generative AI customer experience, transforming scale, quality, and ROI.
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We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.
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Financial Services
Tilt
Tilt transformed CX with Ada, reaching 84% automated resolutions, faster replies, and smarter AI support across channels.
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Epos Now
Epos Now faced complex support challenges as they scaled, so they leveraged ada’s AI customer service platform to launch their AI agent.
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Brigit
The AI agent exceeded Brigit's expectations, outperforming their scripted chatbot, and allowing them to grow and scale in a sustainable way that keeps customers at the top of everything they do.
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Tango
Tango Card was able to maintain 100% SLA adherence and see a 6.7x ROI in the first year after deploying ada.
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Wave
Wave and ada launched Mave during the busiest quarter of the year, and immediately saw reduced year-over-year support ticket creation—65% within the first month.
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