January 21, 2026

Ada and Medallia announce strategic partnership

Joint solution unites customer intelligence with agentic AI across voice, digital, surveys, and the contact center to elevate customer experiences

Read the news
Ada Support

customer case studies

We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.

Gaming
Betsson Group

Betsson Group

The strength of ada’s automation enabled Betsson Group to elevate their industry-leading CX, winning the ‘Customer Service Operator of the Year’ award for the fourth time in a row.

Learn more