March 26 | Ada + CMSWire Virtual Event

New Research on AI for CX: What Consumers Want, What Enterprises Prioritize and Where the Gap is Growing

Drawing on Ada's global 2026 survey, discover how consumer expectations for agentic CX are evolving and how businesses are navigating a rapidly maturing category.

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customer case studies

We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.

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Property & Casualty Insurance
Neptune Flood

Neptune Flood

With Ada empowering customers to self-serve around the clock, the customer success team has more time to manage more complex tasks. Neptune Flood was able to reduce the cost per ticket by 78%, a significant savings that will compound over time.

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