January 21, 2026

Ada and Medallia announce strategic partnership

Joint solution unites customer intelligence with agentic AI across voice, digital, surveys, and the contact center to elevate customer experiences

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Ada Support

customer case studies

We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.

Property & Casualty Insurance
Neptune Flood

Neptune Flood

With Ada empowering customers to self-serve around the clock, the customer success team has more time to manage more complex tasks. Neptune Flood was able to reduce the cost per ticket by 78%, a significant savings that will compound over time.

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