January 21, 2026

Ada and Medallia announce strategic partnership

Joint solution unites customer intelligence with agentic AI across voice, digital, surveys, and the contact center to elevate customer experiences

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customer case studies

We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.

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SaaS
Checkr

Checkr

Facing rapid growth and complex support needs, Checkr partnered with Ada to scale efficiently while delivering high-quality service.

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SaaS
Life360

Life360

To maintain efficiency and service excellence, Life360 turned to Ada’s industry-leading AI customer service platform and introduced Vida, their AI agent, to revolutionize their support operations.

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SaaS
Trust & Will

Trust & Will

Trust & Will wanted to extend the same blend of simplicity and empathy to their customer service. Enter an AI agent created on ada.

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SaaS
monday.com

monday.com

Tal Gulst, Bot Manager at Monday.com, integrated a generative AI agent into their workflow with ada's AI customer service platform and has not looked back.

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SaaS
Grab

Grab

Grab's automated Facebook Messenger experience powered by ada has become the preferred service option for its large customer base across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.

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